Reliance Communications — RELIANCE 4G Billing set without my knowledge

Address:	411016
Website:	www.rcom.co.in

When I migrated from CDMA to 4G, I was promised the plans will not change. Off late I came to know I have been given a PLAN of INR 1100/- plus taxes. This is absolutely without my knowledge. I dont even have that much usage. When I called customer care, they said Reliance has sent out emails. The Fact is and remains that there is no such email from Reliance that they would increase the billing amount. Infact I have a email from "netconnect.[protected]@relianceada.com" dated Friday, July 8, 2016 12:05 PM and Subject: Reliance 4G plans - [protected]-DPN [T[protected]AS050Z2060847] - which says "We acknowledge your email dated July 07, 2016 for your Reliance number [protected] and regret the delay in response.

We are happy to inform you that benefits of your current plan with any other add on packs will remain unchanged, when you upgrade to 4G. There will be no change in plan pricing on 4G upgrade."

After this email they have never responded to any of my emails sent out. I have sent emails to n number of email ids. rcomappellateauthority.[protected]@relianceada.com etc too do not respond !!!

I see many others have been cheated by Reliance in this manner.

I have raised a cancellation request[protected] on Aug 8th, 2016, and that too is not resolved. I was the cancellation would happen in 7 days.