[Resolved]  Reliance Communications — Reliance 4g data card plan changed without intimation

Address:	600118
Website:	Reliance Communications

Reliance communications — data card no:[protected]

Hi team,

This is umapathy from chennai, i'm using reliance data card from last year onwards, in initial days i've been used cdma wipod, which i was brought through my corporate connection and the plan is voice plan : hsd_data, reliance net connect plan : ncpluspro3_999_40gb, and the device cost was around rs.1700/-, the connection was okay until june 2016, from july 9th onwards my connection was not working properly, i tried to call customer care several time and the call getting disconnected after the call landed to customer representative, finally i got the information from customer care (After several attempts) due to 4g up gradation the connection got disconnected all over tamilnadu (I have not intimated through any of the services (Mail, sms, or voice) for this disconnection) and they asked me to upgrade my existing device (Cdma wipod) to new 4g device other wise my connection will not work after 4g upgrade completed, so myself initiated the 4g devices up gradation through reliance web site with the help of reliance store adyar and got the devices on july 20th at the cost of rs.900/-, at the time o[censored]p gradation reliance store customer care representative informed my existing plan will continue after this up gradation (Ncpluspro3_999_40gb), my 4g connection is working on august 8th onwards, thought of my existing plan is continue, on 16/8/2016 went to reliance store kkd nagar kodungaiyur for bill payment, by the time the customer representative informed existing customer plan was revised automatically without any intimation to customer, when i asked to check my plan was revised to 799_3gb data and i was shocked (I have never got any intimation from reliance about this plan changed) reliance doing fraud and cheating the customers where they haven't provided any information. I am not going to pay any extra amounts for this as my billing amount is 1150 per month. (With out any intimation to customer how you guys are revised the plan) they give us a false statement to all existing customers to upgrade 4g device and 10 days it working after that they revised the plan suddenly. Don't know how they can cheat the customers like this.