[Resolved]  Reliance Communications — Reliance 4g wipod - dirty money making plans by reliance (Rcom)

Address:560075
Website:www.rcom.co.in/Rcom/personal/4G

Reliance 4G Wipod - Dirty Moneymaking Plans by Reliance (Rcom)

May All Rcom Customers Understand The Stingy Service Provider's Cheap Tricks

Please don't rely on Reliance.

My Reliance # is [protected].

I switched from another 3G datacard offering 30 GB @ Rs. 1500 to Reliance 3 G Wipod offering 40GB @ Rs.999/-

4 months no issues, 5th month Reliance moves to 4G, I check with customer care if the plan will change as I don't want to be charged extra. They confirm plan and rates no change. New plan change is emailed once we purchase Wipod device.

Brilliant plan package by Reliance offering 5GB @ Rs.999 + additional charges 5p/10 kb to customers consuming 40GB

when I wrote back asking for old plan as promised by customer care executives on launch, they wrote back this is the best fit plan basis my data usage pattern...

Now, 4G postpaid billing has shot up from Rs. 1200 to Rs. 7500+.

They are absolutely fine with loosing customers who realize they are conned, but they want this opportunity to charge 6 times revenue in 1 shot.

Why would anyone want to stick with Reliance with such cheap money making schemes?

Why would Reliance having customer usage history directly apply a plan which will bill higher than the most expensive fixed plan and call it Best Fit?

Please recheck their plans, compare with other service provider plans and make your own decision!

Avoid Reliance!
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May 24, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2016
Reliance Communications Customer Care's response
Dear Mailbag,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Sep 21, 2016
Updated by Mailbag
Dear Reliance Team,

Please communicate by email only, I'm bearing the brunt of believing your marketing team who lied on offers...my billing shot up from Rs.1.2k monthly levels to Rs.7k in your 1st 4G billing...there is 0 trust on what your employees speak over phone...

Your collection team stupidly kept repeating payable amount is 4k+ (I had to make advance payment because of your 2k credit limit) when I was explaining billing jump from Rs.1.2 k to Rs.7k+ billing.

Basically your telecallers don't want to understand customer issues or the context, they can lie about offers to get customer trapped, so please no phone discussions on this issue.

I've raised this issue with your appellate and am going to raise issue with TRAI next on your unethical practices if the appellate is not able to resolve this issue.

Further, investing time this weekend online.
Oct 01, 2016
Updated by Mailbag
If you've been cheated by RCom please sign the online petition
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade

Rcom 4G Fraud Billing Continues
Rcom Appellate Authority did not respond to multiple follow-ups.

However, RCom Fraud Bill Generation Team did generate another fake bill.

My latest email to Rcom Appellate,

Dear Appellate Authority,

Is this a joke?

Aug-Sep bill was for

15784 MB data for Rs. 7366.64
I had paid prior to billing Rs.3222

Reliance sales guy promises to sell Rs. 899 Wipod and continue service

1. 40 GB 999 plan was changed to 5GB post 5 GB 0.05Paise/10 KB
2. No refund for the Rs. 899 towards 4G Wipod refund was adjusted
3. 10 GB 1 month free data was not adjusted

Now an adjusted bill is sent asking for Rs.1831, what did you adjust?

Reliance owes me on all 3 counts. My bill ing would not have crossed Rs.999 and Rs. 300 Wipod cost credit should have been adjusted...

My bill should have been Rs.699, I've already paid Rs.3222.

Reliance needs to refund Rs. 2522
Complaint comments 

Comments

Online Petition against the Unethical Practices adopted during RCOM 4g Migration
With every signature, email is sent to TRAI/DOT/Ministry
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
agree Reliance has fooled many data card customers by saying no change in plan till people bought and post that showed their colors.

Their strategy as a story is like below:
Reliance offering lunch / dinner at Rs. 10 so many take the opportunity in their hall.
Post lunch - Urination - Rs 100; Passing Stools - Rs 200 Vomiting - Rs 150

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