[Resolved]  Reliance Communications — Reliance after all not so reliable

Address:Nashik, Maharashtra, 422005

My family has been getting letters from reliance regarding a reliance number [protected] which is not in use for quite sometime. Basically, the last bill for this phone was unpaid due to billing dispute and reliance charged us for data although we never subscribed for it. Worse, RELIANCE starts calling random numbers (friends and relatives) going through our call history and asking them for money. If they continue doing so, we can definitely sue them big time.

In fact we reached out to Irfan (2 months ago) via phone as he is mentioned below as official contact and he agreed for a settlement at Rs 1000. He said he would email us the NOC so we can make the payment and settle the dues. However, since then he has never emailed us anything nor is he answering his calls.

Now, we've been getting these unwarranted mails from reliance. If they're not responsive then you shouldn't be sending these mails. If you want settlement, please trying reaching out.

Subject: - Proposal of Reliance Communications Ltd, for presenting your dispute with regard to outstanding billing amount of CAF No [protected], MDN No [protected] before the Lok-Adalat for determination.

Sir/Madam,

Apropos to the subject mentioned above, you are hereby informed that, the Applicant Reliance Communication Ltd, Pune with regard to the outstanding billing amount of Rs 1773/- has arranged an Pre-Litigation Lokadalat on Saturday dated 08/10/2016 at 11.00 AM to 4 PM. It is contended that you have availed Services of Reliance Communications ltd, but failed to pay the above mentioned billing amount. The particulars of which are as under:-

1. Type of the bill :Telephone/Data Card service rendered.

2. Name of Customer : PUNEET JAIPRAKASH SOMANI .

3. Total Outstanding amount : 1773 /-

Please pay the same on or before[protected] to withdraw the case

Taking into consideration the aforesaid contentious issues, it is expedient for referring your matter at Pre-Litigation stage to Lok-Adalat u/s 19(5) (ii) of the Legal Services Authority Act, 1987 for final determination. Hence you are requested to remain present in the Pre-Litigation Lokadalat, which will be held at District Court, Pune on 08th day of October, 2016 and get resolved the matter.

Treat this as Most Urgent.

Pre-Litigation Place, Time & Date:

Dist Court Building, Shivaji Nagar, Pune – 411 005

On Saturday 08th October, 2016 at 11.00 AM TO 4PM

CHEQUE / DD TO BE ISSUED IN FAVOUR OF “RWSL A/C RIS “[protected]"

and despatch to the following ADD:-

Reliance WebStore ltd

Bldg B 18 Office No A1, Kubera Park Society

Beside Fakhri Hill Soceity Opp. Salugther House

Near Lulla Nagar Chowk Kondhwa Pune 411040

FOR PAYMENT THROUGH NEFT

Account Name Reliance Webstore Limited

Account No. [protected] (Current Account)

Bank Name Standard Chartered Bank

IFSC code: SCBL0036084

After making the payment, please provide Bank Name, UTR code / Transaction Ref No. with Snap shot of the payment.
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May 5, 2018
Complaint marked as Resolved 
HI
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Sep 09, 2016
Reliance Communications Customer Care's response
Dear Puneet,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Sep 12, 2016
Reliance Communications Customer Care's response
Dear Puneet,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Sep 15, 2016
Updated by Puneet_S
I haven't heard from anyone yet, so not sure where are you trying to reach. You can send me an email and we can communicate further. Thanks.
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