Reliance Communications — Reliance billing and wi pod service

Address:	411011
Website:	www.rcom.co.in

I have been a reliance customer for the past 4 years. My reliance number is [protected].

In the month of may 2016. I received a call from one of the customer representative of reliance informing me that they are going to be suspending the cdma network and they will be migrating all of the users to 4g network. I enquired about the additional charges and they informed me that they will not be changing my plan as long as i have a reliance wi pod 4g service.

I confirmed to the representative one more time that my rs 999 + taxes unlimited usage plan will be same or will be changed. I was informed by the representative that they will not change it. I even verified this on the reliance forums that the plans will not be changed.

At the end of may our netconnect dongle stopped working and we did not receive any internet for 4 days. I enquired with my local reliance store and they informed me as they are changing the networks and that’s why the service is unavailable. They also informed me that i will need to purchase a 4g sim card and then activate it on the website.

I purchased a new 4g sim card even after i had received a message from reliance stating that my new 4g sim has been dispatched for free. I received this sim card after 5 days.

I even purchased the wi pod from the website for rs 899. I received it in june and was informed by the customer care that the service will start in the 2nd week of june.

The service only started in the last week of june, at even that was after i contacted my local store and they performed a software patch on the 4g sim. The services were activated after 48 hours and the speed was still the same.

On 27th of july, i was unable to access the internet using the wi pod. I contacted the customer care of reliance and they informed me that my plan was for 5gb data at 4g and then additional data at additional price. I informed them that my service plan was for 999+ taxes for unlimited data. They stated that reliance does not have any unlimited data plan. I was shocked to hear that the service and plan that i have been using for almost 4 years is not valid.

I enquired about the promise from reliance that they will carry forward our existing plans and not change the plan even after the migration process is complete. They say that they have changed the plans for all the customer to 5gb plan. I informed them that i had not received any message from them related to the proposed change (I receive multiple sms for different services and unnecessary messages) i was not even informed when my 5 gb data was used to know that my charges has been started. I logged onto the system multiple times over the last one month but there was never any mention of the plan changing, nor a single call or email informing that the plan has changed.

I informed the representative that i would like to discontinue the services immediately. He informed that i can transfer the sim card to anybody in my blood relationship. I told him that i wanted to disable the connection effective immediately. He noted down my details and processed my request for cancellation. He promised me that i will receive a call within 48 hours confirming that my service has been cancelled. He also informed me that i do not have any outstanding dues or payments. I confirmed to him that i will not have to pay any more payments as i have cancelled subscription and service on the start of the billing cycle. He confirmed that as yes.
I did not receive any calls from them for the next 4 days.

On 1st of august i received a message informing me that i have to pay rs 12383 for the month of july, 2016. (Are you kidding me with this message. 12383 for a service that was supposed to be unlimited and only rs 1100). I called the customer care and they informed me that their team tried to contact me on 31st of july. I informed them that i have not received any calls from them and i have only received an sms for the bill payment. (You can send me reminders for bill payment but not to inform me that my plan has changed that to without my confirmation. You call and harass me to purchase a 4g sim card but you cannot call me to inform that the plan has changed).

I checked with the customer care about this and they said that i do not have any outstanding dues or payments. I even confirmed that i will not be using the service and my subscription be cancelled. They said that they have an confirmation that my service has been discontinued.

I am very disappointed with reliance communication for this treatment. Until this fiasco i was a staunch supporter for this service and promoted your services to all my friends and family. Because of this illogical treatment i have decided to go with a regional service provider who does not promise moons and delivers crap.
I wish that you will just send me a confirmation email on my registered email that my service has been discontinued. And be rest assured i will not be paying you anything as your customer care team has informed me that i have no pending dues.

Please help me with this as a courtesy for being your loyal customer for almost 4 years.