Reliance Communications — Reliance broadband | |||||
I'm a user of Reliance Broadband internet and my User no is[protected]. I'm really frustrated with the customer care experience. Frequent Internet downtime is happening and they will always say need 24 hours to resolve and mostly it will get resolved in lesss than 72 hours only (their rule is more than 72 hours of internet downtime is mandatory for Raising a Bill waiver). I complained so many times and most of the times didnt get a proper response from so called customer care execs. I asked to transfer the call to superiors or call back both didnt happened and so I yelled and they blocked my user id frm calling CC. Moreover no one monitors and responds to their mail id as well. Never i get bills in my email and their online web's instant Bill vies doesnt work at all. Tell me what am I supposed to do to get my bills on email in time. Was this information helpful? | |||||
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Reliance Communications customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
You can contact me on [protected] or [protected]
Dear Bobin,
Thank you for sharing your alternate number. We have arranged for a call back to address all your concerns.
Regards,
Reliance Communications
Thank you for sharing your alternate number. We have arranged for a call back to address all your concerns.
Regards,
Reliance Communications
Dear Bobin,
As per your discussion held with our team, we are working on your concerns. Our team will respond shortly with a best possible resolution.
Regards,
Reliance Communications
As per your discussion held with our team, we are working on your concerns. Our team will respond shortly with a best possible resolution.
Regards,
Reliance Communications
Dear Bobin,
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.
Regards
Reliance Communications
Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services at all times.
Regards
Reliance Communications
Well Thanks for the attempts. But sorry to inform you that it all went in vain.
My connection is not working for last one hour. I tried to contact customer care but despite being in queue for more than half an hour it didnt get connected.
Tell me how to lodge a no connection complaint and most importantly how to get this connection work asap?
Note: Even for the bill in email i have to call every month (including this month).
My connection is not working for last one hour. I tried to contact customer care but despite being in queue for more than half an hour it didnt get connected.
Tell me how to lodge a no connection complaint and most importantly how to get this connection work asap?
Note: Even for the bill in email i have to call every month (including this month).
Its five months since I posted the complaint. Only thing that happened is my issue got worse.
Fortunately, i got a call from essar team who supports reliance's server in my area and told me that issue is because of the power back up which reliance is not ready to change. Hence the issue will continue in future as well.
Every month ill get minimum five calls and 10 smses for bill payment, but not even a single call for resolving my issue.
ISN'T IT PUBLIC LOOTING!!!
Fortunately, i got a call from essar team who supports reliance's server in my area and told me that issue is because of the power back up which reliance is not ready to change. Hence the issue will continue in future as well.
Every month ill get minimum five calls and 10 smses for bill payment, but not even a single call for resolving my issue.
ISN'T IT PUBLIC LOOTING!!!
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications