[Resolved]  Reliance Communications — Reliance communication cheating existing customers

Address:

Thiruvananthapuram, Kerala, 695003

I was using reliance CDMA data card postpaid connection since April 2016. My data card number is[protected]. Before two months message came to me to upgrade to 4g because CDMA service will be stopped and the company assured that my present plan Rs999 40gb will be continued after upgrade as there is no alternate as CDMA is to be closed. So I upgraded to 4g by purchasing new dongle for Rs 800. Now I got a mail stating that I have to compulsory choose another plan which is very Rs 999 for 5gb. This is cheating. I was happy with my old plan but the company compelled to change to 4g as CDMA is stopping. By propagating false promise. Please look into the issue. The customer care official is not giving correct reply. He placed my call on hold for half an hour then terminated it. This was my last complaint...yesterday reliance official called and confirmed me that my plan will remain same. But today rcom site showing my plan changed and my monthly bill came Rs 1600 which was supposed to came Rs 1148. My my plan showing is 900 5gb. This is utter fraudism. Pls ask the company to keep word..or else please terminate my connection.