[Resolved] Reliance Communications — Reliance communication employees cheating customers

ssrm3549

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500009

This is anuradha, i gave a compalint regarding [protected] sim misuse, nobody didn't take action regarding this, i already sent two complaints before this, we didn't get any solution, till the date this sim was active status. And that complaint status was showing resolved.
We make hundred of calls and 25 to 30 mails for problem resolving, nobody didn't take any action regarding this issue, today also i spoke to customer care unit, they said they didn't get any termination request.

Who is the responsible person will ready to solve the customer problems.

Is it trai follow new rules like

Collect documents and security payment from the customer issue that sims to reliance executives
Otherwise without prepare a bill in the name of customer

Thanks & regards

Anuradha
[protected]

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May 9, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2017

Reliance Communications Customer Care's response Dear Anuradha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Apr 07, 2017

Updated by ssrm3549 Dear Sir/Mam

As per Their discussion, they are simply close that issue with out any solution, we want to know the exact sim location as they alloted for us, whom did use that sim without our knowledge. If they follow TRAI rules is it correct to activate that sim without customer . One of the cluster head said he sent a mail for termination last one week back, till the date that sim was active state .