[Resolved]  Reliance Communications — Reliance communication over billed and change data plan without consulting me.

Address:208025
Website:www.rcom.co.in

My reliance netconnect no. Is [protected] and i was using this cdma service for last 3-4 years. Last days they decided to upgrade cdma to 4g and offered same plan for their 4g service via email. Today i have received my first bill against 4g... This is rs.1601.95... While last bills were for rs.686/.

On querying i have found that my free data limit has been reduced to 3gb instead of 5 gb (In original plan)... And over this free limit they are charging per use basis.

Who did give them right to change my data plan without taking my consultation? Moreover, they didn't inform via any means of communication about this plan. This is simple cheating with customers.

Please forward this compliant to competent authority, as in rcom there is no one to listen.

Suneet kumar bajpai
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Sep 30, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2016
Reliance Communications Customer Care's response
Dear Suneet,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Aug 30, 2016
Reliance Communications Customer Care's response
Dear Suneet,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Complaint comments 

Comments

Reliance — Poor service

Very poor service
Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

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