[Resolved]  Reliance Communications — Reliance communications

Address:

Ambala, Haryana, 133001

Col rk chauhan col gs (cbrn)
[protected] & [protected] hq 2 corps
E mail – [protected]@yahoo.com pin - 908502
C/o 56 apo


53523/rkc/ reliance/2 09 aug 16


To,
The reliance communication office
4307/30 ward no 19, opposite mc office
Punjabi mohalla
Ambala cantt - 133001


Subject: complait against the reliance company communication with mobile number [protected]

Dear sir/madam

1. i, ic 53523a col ravinder kumar chauhan, am presently posted at ambala. i came to ambala in month of aug 15 and ported (transferred) by mobile number [protected] to your reliance company in month of oct 15 with a plan of magic 1300 with cdma, i bought a phone also for this cdma plan as cdma network was working very good.

2. i continued using your network with cdma under this plan and never faulted on payment with your company. your cdma was working perfectly fine and i was assured that for one year this plan will continue in which everything included and bill will not exceed rs 745 and the same thing happened. no complaint about the network, in fact my compliments to your company for the same.

3. then suddenly a storm came stating that your company will close the cdma network and i was told by your company by means of sms and calls that i should shift my network to reliance gsm otherwise my number will not work, i never wanted to shift to gsm due to the network problem at my office as well as residence. this is also suffice to tell you that i am holding a very sensitive appointment and i can’t be off communication, as i have to report to my seniors as well as get reports from my peers and subordinates i was assured by your company reps on telephone that once the reliance gsm will come with 4g plan the network problem will be sorted out and i will get an excellent network, so much against my wishes i had to shift to reliance gsm in month of apr 16. i was promised that it (4g) will come within a month and after one month i was told that by end of jun 16. now again they are telling that it has not come.

4. anyway after that the problem started of the network issue and i raised many complaint to your company, but nothing happened and i use to get a standard reply “sir 4 g is being launched, so wait for a week or so”. i also sent a mail to the reliance about the same but no reply came. you can see my records regarding my usages of the reliance gsm, let me tell you that my usages fell down to less then 40 percentage due to network issue. i was just paying your company rs 675 per month without any usages, as i never wanted to lose my unique number of penta seven that is [protected], so i had to continue the same gsm network.

5. but, now i would like to lodge a complaint against the reliance company for giving false promises and not fulfilling it, may i request you to kindly advise me the action to be taken. your company still stating that reliance 4 g is coming but when is it coming? i am really fed up from your false promises.

6.in view of the above, may i request you to kindly let me know the date of 4g launch and refund me my hard earned money which i have paid you unnecessary wef apr 16 till date.

7. thanking you and hoping for a favourable action. i may be forced to go to the consumer forum, if my problem is not addressed by your department.

With warm regards
Col rk chauhan

Copy to :-
Reliance communications ltd 1. please refer my application above.
H block 1st floor 2. you are requested to do the needful
Dakc at the earliest.
Navi mumbai – 400709

Reliance communications ltd
6th floor, viyaya building
Barakhamba road
New delhi - 110001