[Resolved] Reliance Communications — Reliance Communications Reliance Pro 3 - wifi data card

ilakkiyab

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu, 6000073
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Hi Team,

I was informed that i dont have to pay the bill amount since i have not used the data card. and you marked it as resolved on the complaint i raised before. I have been following up for more than 6 months to get this resolved and still i m facing harassment from your side. Today i received a call from [protected] that he is an advocate and complaint is raised from your side that i have not paid Rs.901. I have to face court charges if i dont pay it now. Why is it marked resolved when i m facing all this still? what else i have to do to get rid of this unwanted threatens from your side... i have to pay the bill even though i have not used it? threatening is not the right way. please get in touch with me immediately.

Regards,
Ilakkiya B
[protected]

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May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

Reliance Communications Customer Care's response Dear Ilakkiya,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with Reliance mobile number so that we can successfully contact you.

Regards,
Reliance Communications

Mar 17, 2017

Updated by ilakkiyab Hi Team,

I do not have reliance number. My number is [protected]. Please call me for anything any time to get this resolved ASAP.
Yesterday one of your customer care executive called up and said that she will escalate the issue to the concerned email departments (since i complained i dont have any mails response from your side for any of the complaint mails i sent to customer care and last time when i raised a complaint the same happened and i never got a mail confirmation that the data card is deactivated) and deactivation. Please make sure this time i get proper response. It would be really nice if you could close this once and for all.

Regards,
Ilakkiya B
[protected]

Mar 20, 2017

Updated by ilakkiyab Hi Is there is any update? i dint receive any mail or calls from you since last call.

Mar 21, 2017

Updated by ilakkiyab hi Team,

I m really frustrated with your service. I m harassed day by day by your customer care executive and legal department team. What is happening? can someone please call or look into this issue immediately? i received a call from [protected] and he said he is from Delhi consumer court information department. Everything should be in written communications. I m not accepting anything oral or through messages. The person could not explain anything clearly. This is really horrible.

I need resolution for this. What is the mistake i did? getting your service and paying extra amount like is a fool is the only mistake i made. Why should i pay the due even though i have been complaining again and again. just because you people dont do your work properly i have to face all this legal charges? please mail me detailed information on what is the outstanding charges even though i have lost my data card nearly 8 to 9 months back and i have complained the same and you have not taken up the request. U will mail the bills and we have to pay for your mistakes?

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Comments

arund11487

from Tellicherry, Kerala

Pls listen to audio conversation between Ilakkiya and RCOM team on Oct'16 in which he promised not to pay any amount further and case is closed. https://soundcloud.com/arun_bb/aud[protected]wa0007