[Resolved]  Reliance Communications — Reliance Communications robbing customers and no option of complaining

Address:

Kolkata, West Bengal

I've recharged my phone with Rs. 895 on 9th May 2015 which offers 10 Hrs of free talk time to other mobile networks. On 23rd June I checked remaining balance and found out 6 Hrs are remaining. On 25th June when I check the remaining talk time I see 4 Hrs 21 Mins remaining but I hardly talked 20 minutes to other mobiles during that period. Then I start to check remaining balance after every other mobile call I made. What I found out is simply unbelievable. They are deducting 3 Mins for every 20-40 sec duration calls, 6 Mins for 4 Min duration calls, 12 Mins for 9 Mins duration calls and so on. For the last three days I'm trying to contact Reliance customer care but they blocked before I launch any complaint. My mobile number is- [protected]. I demand at least 1 Hrs 30 Mins free talk time to other mobiles as compensation for wrongly deducting my free talk time. This number is surely much higher because I'm using this service for several months. There is no automatic notification after ending a call showing how many minutes of free talk time remains. I have to check manually after every call I made to see how many minutes were robbed by Reliance. There should be a proper notification of remaining fee minutes. Lastly, why on earth I was blocked from talking to customer care guys? Is this how Reliance treat their long time customers? Firstly robbing and then preventing them form making any complaint.