Dec 16, 2016
Updated by TamilarasiT My issue is still not resolved. I had received a Demand Notice on behalf of Reliance Communications demanding payment for October cycle.
I have clearly stated multiple times to Reliance Customer Care and through this forum that I have no legal obligation towards payment of bill for October - 2016 cycle.
To re-iterate,
1) I have not requested for upgrade to Reliance 4G and I have denied all the calls from Reliance customer care offering the upgrade.
2) My subscription got automatically upgraded to 4G without any intimation.
3) I have requested the termination be closed but it was not complete.
3) I received a revised billing for September - 2016, for 4G plan. Post this, i approached the Reliance store and raised a waiver request. This was processed successfully.
4) I received the billing for October as the termination request didn't complete on time.
5) I had again raised a complaint to waiver the October cycle billing and it was no processed. I have communicated to the Customer Care that I have no obligation to pay this bill.
To go-through each step was painstaking and the issues get resolved only after it is escalated in forums.
Billing generated for Oct-2016 cycle should be waivered and the Demand Notice should be withdrawn. I require a written communication pertaining to both bill payment waiver and demain notice withdrawal.
Thanks,
Tamilarasi
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