[Resolved]  Reliance Communications — Reliance CUG - CDMA to GSM

Address:

Nashik, Maharashtra

Recently I have converted my two numbers from CDMA to GSM. Both numbers was working in CUG plan. So calls between these two numbers was free. Before converting these numbers to GSM, I already confirmed from Customer Care that we can apply for CUG again after converting to GSM. Now when I called to customer care, they are saying that "Your current plan is 149 per month, Your CUG plan is not activated in these two numbers so charges will be applicable for this calls, Go to reliance store and apply for CUG". As per customer care I went to nearest reliance mobile store, But in mobile store, agent is saying "These two mobiles are already in CUG 199 per month plan. So no need to apply for CUG”. After that again I called to customer care, still they are saying that "Your current plan is 149 per month, Your CUG plan is not activated in these two numbers so charges will be applicable for this calls, Go to reliance store and apply for CUG" Please let me know who can help me. Because If I go to reliance store to apply for CUG they says that don't apply for CUG because your numbers are already in CUG. Please look into this. Now I am tired by calling customer care and going into mobile store. My mobile numbers (for CUG) [protected] [protected]