[Resolved] Reliance Communications — Reliance data card number [protected], billing issue

harish2409

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401209

Dear Sir/ Madam

I am using reliance data card since long time, now couple of month before understand that Reliance is upgrading to 4 G and existing dongal will not work, need to buy new one, i dont wanted to buy new dongal - as it was not worth for me.
I clearly informed Reliance customer care on 23rd June 2016 by mail that I am not interested and request to close my account, still they kept charging monthly rental to me. When i contacted customer care on 3rd Aug. 2016, they asked me to clear the balance payment i.e. around 350Rs. and the account will be closed soon. So I make the that payment ( which services I had not used absolutely). Now after this payment I got new bill of Rs. 835/-, when I contacted customer care they said I have to pay this amount this is 4G rental charges - same I have not used ( in fact I don't have 4G dongal).

I am calling customer care many time to resolved my issue but they are pressuring me to make the payment and their customer care supervisor was suppose to call back in 2hrs, fortunately their is no call from them.

Requested you to help to close this matter.

Hope you understand now.

Waiting for your reply.

Regards,

Harishkumar Wankhade

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Sep 22, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Reliance Communications Customer Care's response Dear Harishkumar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Comments

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition. With every signature, email is sent to TRAI/DOT/Ministry of Communications
https://www.change.org/p/trai-must-act-against-reliance-communications-for-dupin...⇄

Inder Pal Bishnoi

from Mumbai, Maharashtra

This network is very poor for calling many time calling by me but do not connect call

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have disconnected the netconnect number [protected] on 18th june 2016 and confirmed the disconnection by calling the customer care (call recording available). On 29th july 2016, i got a bill for the same number. i have talked to an advocate and there is no need to pay the bill after disconnection.I am going to initiate legal action against this FRAUD

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition. With every signature, email is sent to TRAI/DOT/Ministry of Communications
for RCOM 4G Upgrade MESS

https://www.change.org/p/trai-must-act