Reliance Communications — Reliance Data Card plan change - Complaint number[protected]

Address:	600053
Website:	Reliance WIPOD Data card plan

Sundar Raman
5:02 AM (3 minutes ago)

to customercare, rcomappellatea., Rcomnodaloffic., sundararaman.h

Have not received any response or not even a acknowledgement mail though it was marked to many.

Never seen such a worst response of customer care.

Please disconnect my data card and i never want any more service with Reliance.

Do not expect any payment from me for the month of September.

Will do the payment for August since i have used the service of Reliance as a genuine customer.

Reliance will do a fantastic follow up (Call & SMS) with the customer only for the bill payments not for their complaints and service satisfaction.

Please remove my contacts from Reliance database.

Thanks and Regards

Sundararaman H
Mobile number[protected]

On Sun, Sep 4, 2016 at 1:11 AM, Sundar Raman wrote:
Hi Harish Janardhanan & Team,

Greetings.

Please be informed that am using Reliance data card CDMA from March 2016 and the details of data card have been shared below FYI & R.

Account ID/Relationship Number :[protected]
Tariff Plan is : HSD_DATA - 599/- UL 3G - 5GB Day & 5GB Night, post 2G.
Reliance Net connect+ Number : [protected]

Have been chased scrupulously by your executives stating i need to upgrade from 3G CDMA to 4G GSM with a threatening communication stating at any point of time your CDMA data card will not work and i must get a 4G sim and get activated.

Also have been informed by your executive for WIPOD offer of 50% discount, and i bought the WIPOD data card with a trust on Reliance services.

Have received the sim and data card in the month of August 2016 (13th) and the same got activated with 4G services.

Have called the customer care on 20th August and enquired about the data plan as my brother had a bad experience thru disconnection of the services due to data usage completion which is not actual.

Have explained clearly to your executive stating the below mentioned,

Data plan should not be changed without confirmation from my end.
If it is not possible to retain my existing data plan, have requested to disconnect the services immediately.
4G data plan cost is too huge i.e almost 80% increase in the cost when comparing to my existing plan.
Reliance executive Aruna kumari given me assurance that the data plan will not be changed and the same will be done only on my confirmation.

But all in vain Reliance have embittered me by giving false communication and commitment, yes my wipod services got disconnected on 01st September 2016 due to data usage limit exceeded though it was consumed around 3GB Data only.

Have raised a complaint and the number is 24951184, and the executive given commitment that the issue will be resolved within 24hours and my plan is still in 599/- UL.

Issue was not resolved till 3rd September when i called back to customer care, have been informed that the ticket is closed.

Have been informed that my data plan is 3GB - 4G for Rs.700/- and it is limited plan which is not communicated nor confirmed by me to change the plan and your executive don't have a TL or Manager to talk to me though i had requested.

My Query & Conclusion,

Reliance doesn't have a sense to get a confirmation from customer to change the Tariff ?
Without proper customer communication or confirmation, how can you change the tariff?
Customer care not responding properly or not connecting to the manager who is available.
Same plan to be retained for my data card which was existed before upgradation.
Am ok with 3G data but the plan should not be changed.
Waive off for the present month bill, since not used fully.
IF am not getting any proper resolution from Reliance, let me go ahead and disconnect the services from reliance.

I will not pay the pending bills August 2016 and also September 2016 since i was cheated by reliance though i have clearly communicated thrice.

Though i have complained thrice (20th Aug, 1st Sep & 3rd Sep) to reliance customer care, there was superb smart move (cheat) done Reliance team by sending an SMS today evening stating my Plan got changed to 4G - 3GB data limited and the charge is 700/-.

Need someone to call and discuss to get this sorted out, if it is not possible,

Let me disconnect the services from Reliance.
Will not pay the bills as i have been cheated by reliance team.
Note - Reliance have cheated a genuine customer, Will Share my this worst experience with reliance to my known contacts and not to use the Reliance services for sure.

Thanks and Regards

Sundararaman H