Reliance Communications — Reliance data card (Wi-pod) speed issue

Address:

Hyderabad, Andhra Pradesh, 500253

I bought a Reliance Wi-pod for Rs. 1700/- the actual price shown on Reliance website is Rs. 1299/- secondly I was promised that the speed would be 14.7 MBPS but since the day it got activated I never saw the speed increasing more than 1 mbps, the upload and download speed is running below 30 to 40 KBPS which is very much frustrating for me. moreover I would like to remind one more important issue that the plan I was offered is Rs. 999/- month which is very much expensive for a speed which is not more than 1 mbps and they promised me that it is truly unlimited. I contacted customer care on[protected] and the lady on the phone advised me to change the network mode from hybrid to pro 3, i did that but still the speed remains the same. the lady also informed me that the speed cannot be changed unless I switch my plant from unlimited to limited data which will be 25 GB for a month. am a bit confused now what to do and how to resolve the issue with the speed and data limit offered by Reliance. The installation was done on 11.Jan.2016 and till date am unable to find myself satisfactory with the service offered by Reliance. The Reliance data card no is [protected] I request the concerned authorities to please look into my matter seriously and resolve the issue as early as possible. Thanking you in advance. [protected]