[Resolved] Reliance Communications — Reliance Data card/Internet not working | |||
Hi, 1. Its been one month am not able to recharge my Reliance Data Card & not use it - Card number [protected] (both through online and through stores). It always shows error message while recharging - "Server down for maintenance error". No resolution yet for the same issue even after several complaints. Few Complaint numbers for reference:- [protected] [protected] 2. Both Customer Care and Nodal officers wrongly close the complaints after few days saying the issue has been resolved without testing. They do this perhaps to avoid SLA breach. Nodal Officers are good for nothing. As a second level of contact, they are not able to provide the correct information and resolve the issue in time frame. 3. No clarity on refund / replacing the device from Nodal officers when they know the issue is not resolved. This shows unethical practices being carried out by Reliance Communications division. Please don't regret after wasting your money and time in Reliance Data Card. Avoid Reliance Data Cards, there are lot better options in the market. Thanks, Was this information helpful? | |||
Oct 17, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 11, 2015 Reliance Communications Customer Care's response Dear Gaurav, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 24, 2015 Reliance Communications Customer Care's response Dear Gaurav, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. In case if you face any further problem you may write it to us at http://bit.ly/1cmd6ds using a PC. Thank You! Regards, Reliance Communications | |||
 3 Comments | |||
Comments
Am still not able to recharge.
I received 2 emails from the Appellate Authority - first one yesterday and 2nd one today. The Yesterday's mail says the issue will be resolved in 6 Hours & today's email says the issue will be resolved in 2 days. Already the first resolution time is breached.
I have been receiving such resolution times from you guys since one month and nothing is corrected yet. Please stop giving false resolution times and stop cheating the customer saying the issue is resolved when it is not.
I have been communicating with Mr. Mani from Appellate authority till last week. According to him, only I have this particular issue and the technical person who would correct it is SO busy he need more time. I have no idea how much more time he needs to get this corrected after waiting for more than one month. Also, Mr. Mani said he would get approval for getting me refund for the Data card but there is no progress on this too. IF REFUND IS NOT POSSIBLE, ATLEAST GET THE WASTE DEVICE REPLACED SO THAT I CAN USE INTERNET WITH ANOTHER NUMBER.
I received a call yesterday from Reliance Social Media dept saying the issue has been escalated and would be resolved in 2 days. Hopefully it should get resolved this time.
I DID NOT PURCHASE THE RELIANCE DATA CARD FOR THIS. NOT ABLE TO USE INTERNET AND JUST WASTING MY TIME ON THIS RECHARGE ISSUE. ALREADY LOST THE TRUST IN THE COMPANY DUE TO THIS AND THE WAY THEY ARE HANDLING AFTER SALES SERVICES - ESPECIALLY APPELLATE AUTHORITY (they don't have any authority and just waste of time)
ITS NOT A BIG DEAL FOR ME TO GET ANOTHER DATA CARD FROM ANOTHER SERVICE PROVIDER BUT YOU (RCOM) SHOULD BE ANALYSING THE WAY YOU ARE ADOPTING UNETHICAL APPROACH FOR THE CUSTOMERS AND HANDLING THE SERVICES.
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I received 2 emails from the Appellate Authority - first one yesterday and 2nd one today. The Yesterday's mail says the issue will be resolved in 6 Hours & today's email says the issue will be resolved in 2 days. Already the first resolution time is breached.
I have been receiving such resolution times from you guys since one month and nothing is corrected yet. Please stop giving false resolution times and stop cheating the customer saying the issue is resolved when it is not.
I have been communicating with Mr. Mani from Appellate authority till last week. According to him, only I have this particular issue and the technical person who would correct it is SO busy he need more time. I have no idea how much more time he needs to get this corrected after waiting for more than one month. Also, Mr. Mani said he would get approval for getting me refund for the Data card but there is no progress on this too. IF REFUND IS NOT POSSIBLE, ATLEAST GET THE WASTE DEVICE REPLACED SO THAT I CAN USE INTERNET WITH ANOTHER NUMBER.
I received a call yesterday from Reliance Social Media dept saying the issue has been escalated and would be resolved in 2 days. Hopefully it should get resolved this time.
I DID NOT PURCHASE THE RELIANCE DATA CARD FOR THIS. NOT ABLE TO USE INTERNET AND JUST WASTING MY TIME ON THIS RECHARGE ISSUE. ALREADY LOST THE TRUST IN THE COMPANY DUE TO THIS AND THE WAY THEY ARE HANDLING AFTER SALES SERVICES - ESPECIALLY APPELLATE AUTHORITY (they don't have any authority and just waste of time)
ITS NOT A BIG DEAL FOR ME TO GET ANOTHER DATA CARD FROM ANOTHER SERVICE PROVIDER BUT YOU (RCOM) SHOULD BE ANALYSING THE WAY YOU ARE ADOPTING UNETHICAL APPROACH FOR THE CUSTOMERS AND HANDLING THE SERVICES.
Got a call from Reliance Mumbai Office - the lady told me my account is de-activated and I need to re-submit my documents at Reliance Stores.
Upon visiting reliance stores - my account Still shows Active.
The Call came from[protected] /[protected] I cant dial in to the number.
DOES ANYONE FROM RELIANCE COMMUNICATIONS WANTS TO REALLY HELP THE CUSTOMER AND WANTS TO GIVE CORRECT INFORMATION?
Upon visiting reliance stores - my account Still shows Active.
The Call came from[protected] /[protected] I cant dial in to the number.
DOES ANYONE FROM RELIANCE COMMUNICATIONS WANTS TO REALLY HELP THE CUSTOMER AND WANTS TO GIVE CORRECT INFORMATION?
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
After more than one month if you are not able to resolve the issue, please replace or refund the data card charges instead wasting my time.