[Resolved] Reliance Communications — Reliance - deactivate vas techzone

elis

from Indore, Madhya Pradesh

Address:

Raipur, Chhattisgarh

My No. [protected], Please deactivate all the VAS services and refund my amount. I am FED UP with this now.
Now and then I am loosing my balance. I have already stopped all the VAS services and when I sent STOP to 155223 I got the reply that I don't have any active VAS service, then why I am loosing my balance. Please do the needful.

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Oct 20, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2016

Reliance Communications Customer Care's response Dear Customer,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary benefits has been posted to your account. Thank you!

Cheers,
Reliance Communications

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:00 AM tomorrow.

Regards,
Reliance Communications

elis

from Indore, Madhya Pradesh

Thank you for the timely respond. I received my deducted amount back, but today at 9.35 again same thing is happening, today 5.00 charged from my Main balance for VAS techzone. Looking forward for your kind cooperation and prompt action.