[Resolved] Reliance Communications — Reliance GSM Wrong Plan & Over Billing - [protected]

Puneett Prakash Sinha

from Delhi, Delhi

Address:	New Delhi, Delhi, 110059
Website:	rcom-eshop.com

I purchased a new rel GSM postpaid connection online @ INR 239/- + Taxes. Facility offered was Unlimited calls to all network in india, free incoming calls in roaming, 6 gb data, for 4g handset. 100 STD SMS Free for 30 days.

The above offer was effective only if a customer buys it online "it is clearly mentioned on your website rcom-eshop.com. Hence I bought and paid accordingly assuming my monthly bill would show around Rs.239/- +taxes but unfortunately I have received a bill of amount 574 approx. I tried calling reliance customer care executives but 99% of time I was answered that the server is down for almost 15 days. one day when I stated that I will port my number to another network mr kulvinder your customer service executive responded that the plan I am being charged is @ Rs.450/- + taxes. Why there is differences in my plan? Whom you received approval to allot this high charge plan to me? I have never ordered for this plan, what is the reason I am getting bill of 450/- or 500/-????

I am struggling to connect your customer care but sadly your server hasn't allowed to your executives to respond my queries since last 12-15 days and that's a great example of worst services! Today I somehow connected and started talking about MNP then your CC Executive responded positively but during the call he (Mr Gulvinder) disconnected my call. That's again another SOS Services by any network I have been ever experienced. SAD!

Would appreciate a call back from your end to resolve my query / concern immediately, or else I will have to understand "Reliance can not maintain their customers" it is said and truly not a myth.

Looking forward a sincere resolution!

Best,

Puneett Prakash
M +91 [protected] / [protected]
New Delhi, India

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Aug 5, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jul 02, 2017

Updated by Puneett Prakash Sinha I purchased a new rel GSM postpaid connection online @ INR 239/- + Taxes. Facility offered was Unlimited calls to all network in india, free incoming calls in roaming, 6 gb data, for 4g handset. 100 STD SMS Free for 30 days.

The above offer was effective only if a customer buys it online "it is clearly mentioned on your website rcom-eshop.com. Hence I bought and paid accordingly assuming my monthly bill would show around Rs.239/- +taxes but unfortunately I have received a bill of amount 574 approx. I tried calling reliance customer care executives but 99% of time I was answered that the server is down for almost 15 days. one day when I stated that I will port my number to another network mr kulvinder your customer service executive responded that the plan I am being charged is @ Rs.450/- + taxes. Why there is differences in my plan? Whom you received approval to allot this high charge plan to me? I have never ordered for this plan, what is the reason I am getting bill of 450/- or 500/-????

I am struggling to connect your customer care but sadly your server hasn't allowed to your executives to respond my queries since last 12-15 days and that's a great example of worst services! Today I somehow connected and started talking about MNP then your CC Executive responded positively but during the call he (Mr Gulvinder) disconnected my call. That's again another SOS Services by any network I have been ever experienced. SAD!

Would appreciate a call back from your end to resolve my query / concern immediately, or else I will have to understand "Reliance can not maintain their customers" it is said and truly not a myth.

Looking forward a sincere resolution!

Best,

Puneett Prakash
M +91 [protected] / [protected]
New Delhi, India

Verified Support

Jul 05, 2017

Reliance Communications Customer Care's response Dear Puneett,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications