[Resolved]  Reliance Communications — Reliance is cheating their customers.

Address:

Kanpur, Uttar Pradesh

Hello, My name is Harshit Shukla my no. is [protected], On 25 july approx i called customer care *222 and told them to activate a 3g 1 gb data plan on my no., the representative told my that the plan will be activated in 24 hrs and i am able to use the net service. But after 48 hrs i have no data plan on my no. i again contacted to customer care and i said to activate the same plan, the representative said that the plan will be activated after 24hrs and you can use net after it. So i followed the same and after the given time i started the internet on my smartphone and it was running nicely. After a day i received a message from reliance that the data usage is high so i contacted to customer care and told them my problem, he replied that there is no data plan on your no. i was shocked after listen these replies, he also told that there is no 3g in your area. After getting the hopeless replies i contacted customer care next day and said that i want to surrender my no. and all the no. and Netconnect i have because their service is very very shameful. Next day i got a call from a no. he was saying that he was from reliance bombay office this is the no. [protected] from which i got a call, he said that by mistake this is happened so please don't surrender your no. we will wave of the data usage of 1200 /- approx. I was feeling good to hear that. But the main problem started when i saw my bill it was 2106 INR i contacted to customer care and said to define me my bill he said that you have used Value added services of 1188 INR . These value added services are my data usage, then i realized that there is no waver of my data usage. Reliance services is going very poor i will surrender all of my reliance connections.