[Resolved]  Reliance Communications — Reliance Netconnect Bill payment for 4G service, which has not been availed

Address:	New Delhi, Delhi, 110019
Website:	Reliance Netconnect Service

Reliance Legal
Mar 2 (3 days ago)

to me
Dear Customer,

Greetings from Reliance Communications!!!


This is to bring to your notice that there is a pending outstanding Amt - 1767.36 against Reliance Communication Mobile Number [protected] having Relationship Number[protected] issued on the name of .[protected]
The number has now been terminated and amount of Rs. 1767.36 is recoverable on your name.

This payment has to be done asap within 2 days of the receipt of this communication as the account moves to Recovery department for legal actioning.

Please clear the outstanding and revert back for any queries on the account.

You can also contact Mr. Suraj at [protected] between 10:00AM to 06:00PM in any working day.

This payment can be done by cash at any of Reliance Communication Outlets located in different locations across Delhi – NCR.


Thanks & Regards,


Authorized by Reliance Communications

Delh

Attachments7:57 AM (5 minutes ago)

to Reliance
Sir,

I received your mail after I got some calls from Mob no. [protected], [protected] and[protected] threatening me to appear before Kakradooma Cour/Tis Hazari Court for a case against me filed by Reliance for nonpayment of bills/fraud case. I have been receiving several threatening calls to my mobile and emails regarding outstanding bills against me for Relance 4G service since July 2016. I never upgraded my data card to 4G from my 3G service. Infact the Relaiance Netconnection was terminated without intimating me when I paid my last bill on 2nd July 2016. After payment of my bill my netconnection was not working. I have been trying to connect as my day to day professional work depends upon internet. After 10 days finally I visited Reliance outlet at Kalkaji, New Delhi, and they told me that my connection has been automatically disconnected as 3G dongles are out of service. I have been trying to get the 4G dongle from Kalkaji out let but It was never available there. They told me to get the 4G dongle from some Reliance outlet near Kailash Colony.
As the internet was already disconnected, I preferred to connect internet from other sources having better customer service and efficient connectivity. I have been sending mail reply and letters addressed to Customer Care service, Mumbai since August 2016, but received no reply till date. It is very unfortunate that I am a Reliance Net Connect user from 2005 and I am facing so much harassment from an organization from where I have been using paid service for over last one decade. I am providing the chronology of Correspondance made by me to Reliance authorities:

S.No
Mail date
Amount of Bill
Period of Bill
Remark
1.
11.08.16
Rs. 1296.02
27.06.16-27.07.16

2.
29.08.16
Rs. 2561
27.07.16-26.08.16

3.
09.10.16
Rs. 2561
Reminder
Reply to Nitin Soni. On 16.10.16 E-Mail bounced back.
4.
09.10.16
Rs. 3273
Reminder
Reply to Nitin Soni & Pradeep Pathak. On 16.10.16.
E-Mails bounced back.
5.
28.10.16
Rs. 1767
27.09.16-26.10.16
On 22.10.16 Sent Speed Post Reply to Reliance Customer Care, Mumbai. Received no reply
6.
29.11.16
Rs. 3132
27.10.16-26.11.16

7.
28.12.16
Rs. 3907
27.11.16-26.12.16

8.
10.01.17
Rs. 3907
Cumulative dues

9.
18.01.17
Rs. 3907
Cumulative dues
20.01.17 Sent mail to Pradeep Pathak with all documentary attachments. Received no reply
10.
02.02.17
Rs. 3907
Cumulative dues
On 21.02.17 Sent Speed Post Reply to Reliance Communications Ltd, Mumbai. Received no reply
11.
03.03.17
Phone Call

From Mob nos: [protected], [protected] and[protected].
Informing that a case of fraud has been filed against me in Kakradooma Court/ Tishazari Court, Delhi. And I have to appear before the court on 04.03.17.
12.
03.03.17
Rs. 1767.36
Cumulative dues against me.
Dues to be paid within 2 days, otherwise legal action will be taken.
13.
July 2017 till date


Received phone call to my Mobile from various numbers 3-4 times/day threatening to take legal action against me from Reliance Communications.

From the above detail it is very unusual to see the amount of dues are changing in every e-mail. Besides, when I never upgraded my account to 4G and never purchased the 4G dongle, then how can I use 4G Reliance internet service? It is a well known fact that Reliance is troubling/pressurising/threatening its customers for undue payment, and loosing customers and their confidence to their validity and reliability. I am hereby attaching all correspondene with Reliance regarding the case. I am also attaching copy of glorious appreciation Reliance received from its customers for the entire episode of "Conversion of service from 3G to 4G", which is available in internet.
I must asure you that I am ready to pay any amount if the demand is valid, but I will not pay till I get reply to my letters and correspondence.

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7:57 AM (5 minutes ago)

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