[Resolved] Reliance Communications — Reliance netconnect migration to 4g | |||
I am Reliance Netconnect user since 2009. Using Postpaid services. From few days getting message to upgrade to 4G, however there is no message that the existing services will be stopped. Without any intimation the services are stopped. Upon visiting Aundh, Pune Reliance Communication Store, I got response that the NEW SIM and NEW Device needs to be procured and the existing device is of no use. Also they informed that in 4G first month 10GB will be provided and currently there is no plans available for the subsequent month onward. Since its postpaid connection, the bill will be raised even though the services are not used or 4G upgrade is not done. The executive at store asked to call customer care or to write to customer care. Have contacted customer care, however its always busy. I have also written email on [protected]@relianceada.com, there is no response from the customer care team. Its clue less and its just unprofessional on part of the company to dictate to upgrade to 4G and just close the services to loyal customers. Jignesh [protected] Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 04, 2016 Reliance Communications Customer Care's response Dear Jignesh, Your issue has been addressed now. Let us know if there is anything else we can help you with. Please feel free to contact us for any concerns in future. Thank you, have a great day ahead. Regards, Reliance Communications | |||
 4 Comments | |||
Comments
https://www.consumercomplaints.inreliance-communications-no-internet-service-c1299298
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Moreover, the most amazing part of Reliance Communications is their "Customer care officers". It takes 1 hour to connect them on phone. After that, they all speak in some strange language which you can't understand. very poor communication skills. There is a lot of noise in their office, so that you can't hear them. "
The best thing happen after you disconnect your phone. One sms will come on your mobile,
"You spoke to XYZ from Reliance. were you satisfied with your interaction. Reply Yes or No (toll free)"
When you type "NO" sms feedback doesn't goes. When you type "Yes", feedback goes.
Even Their feedback system is also corrupt just like them.
The best thing happen after you disconnect your phone. One sms will come on your mobile,
"You spoke to XYZ from Reliance. were you satisfied with your interaction. Reply Yes or No (toll free)"
When you type "NO" sms feedback doesn't goes. When you type "Yes", feedback goes.
Even Their feedback system is also corrupt just like them.
Dear Jignesh,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Team,
The issue was resolved temporarily. Again the service is down since 18th June. Contacted Reliance Store @ Aundh, Pune to buy SIM, according to them, its mumbai connection I need to buy it from Mumbai and not from Pune.
Contacted Customer care after hold of 20 mins 2 times on day 1 and 10 minutes on day 2, only 1x speed will be available as per executive however told him that while connecting the HSD, Hybrid and 1x all have full network strength, upon clicking to Login, the network strength dramatically goes down till 0 network strength and error comes that remote computer could not be reached. Still the executive sticked to his word of 1x speed will availability. According to him I can buy the SIM even from Pune.
Revisited the store @ Aundh, Pune, same answer was provided that if Maharashtra & Goa's sim is provided it will now work for me.
Now clue less. What to do, whom to contact etc. Problem is not resolved, am without the connection and billing is on. Day after the billing cycle ends and new billing cycle will start without any service. Need resolution or stop the service with immediate effect.
The issue was resolved temporarily. Again the service is down since 18th June. Contacted Reliance Store @ Aundh, Pune to buy SIM, according to them, its mumbai connection I need to buy it from Mumbai and not from Pune.
Contacted Customer care after hold of 20 mins 2 times on day 1 and 10 minutes on day 2, only 1x speed will be available as per executive however told him that while connecting the HSD, Hybrid and 1x all have full network strength, upon clicking to Login, the network strength dramatically goes down till 0 network strength and error comes that remote computer could not be reached. Still the executive sticked to his word of 1x speed will availability. According to him I can buy the SIM even from Pune.
Revisited the store @ Aundh, Pune, same answer was provided that if Maharashtra & Goa's sim is provided it will now work for me.
Now clue less. What to do, whom to contact etc. Problem is not resolved, am without the connection and billing is on. Day after the billing cycle ends and new billing cycle will start without any service. Need resolution or stop the service with immediate effect.
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