[Resolved]  Reliance Communications — Reliance netconnect - past due complaints even after disconnection.

Address:	Tiruvallur, Tamil Nadu, 600060
Website:	NIL

Hello,
This is Chitra V - [protected], [protected]
Reliance Net connect number - [protected]
I was using Reliance net connect for few years and i had to cancel the account as at first i didn't knew about the upgrade for few months and i didn't use the service as well. I went to a retail store (Reliance Mobile Store - Address: 131, Madhavaram High Road, Huzur Garden, Kkr Nagar, Perambur, Kovur, Tamil Nadu 600011 Phone:[protected] and told them about the cancellation, they placed a call to accounts team and the agent who was online with me on call started to negotiate and finally she told me that i have to pay 832/- as past due monthly charges. I did pay those charges as i didnt cancel the account before.
After all the payment was cleared, agent told that it will take 15-18 days for cancellation to get completed.
Now i am receiving calls from agents from reliance and lawyers.
At first i was told that i have to pay some charges as monthly past due, i told them to check with the database and provided them with the confirmation number. It has come to a point where i have been told as a 420 fraudulent by one of the lawyers.
Advocate - Gowtham - [protected] - advocate from consumer court cabin 302-303.

I do understand all the parameters that has to be followed while cancellation and if the payment i paid is valid or not.
But i have the rights to ignore the calls from a unknown number stating i am a 420 fraudulent.I have all the rights not to believe that i have a payment due as i didnt get any email . From a customers perspective if i am not getting any notification over email from reliance, i cannot provide the agents or the lawyers my information.
I have the documents for the payment details which i made in that retail store as final payment for cancellation and the call logs, messages of the lawyer .
I wish to get this issue resolved in a proper manner.