[Resolved]  Reliance Communications — Reliance Netconnect - Unethical behaviour

Address:

605006

Dear sir/madam,
I have bought a new reliance netconnect broadband postpaid connection in the month of may 2016 by buying a modem worth Rs.2100 and opted an unlimited data plan of Rs.599 which therefore will come at a payment of less than Rs.690 including the taxes. That much amount I have to pay each month. It was going smooth for a few months. But, later they said that they are going to upgrade to 4G and so they made my modem unusable i.e there wont be any signal after that. Then they gave a 4G sim for Rs.25 and asked me to use that after this and all. During that period they said that the same plan will continue and if there is any change in plans, they will intimate me. But, without my concern they have changed the plan and have billed me a huge amount of Rs.2500 approx. which I cant manage to pay. I have opted the plan Rs.599 only because I could not pay more than Rs.700 a month. But, they are just cheating me. According to TRAI rules, they should not change the plans for a period of six months without my concern. But, they are saying they have sent me a mail and I have'nt responded to that and so they are doing this cheating process they say. And also, they are coming to home and threatening that they will file a case against me of not paying the dues. So, I have paid Rs.900 for the last two months pending bill of Rs.3500 approx. Then also, they are continuing to send messages to me to pay the dues. I am threatened. Please kindly help me by supporting me with advicing about the TRAI rules about this issue. And also, help me solve this issue.
Thanking you.