Reliance Communications — Reliance number- [protected] not working since 15 days

Address:

Allahabad, Uttar Pradesh, 211011

We have been asked to submit the ID proof of Archana Agrawal who is using this reliance mobile no: [protected] and we submitted the proof 2 weeks back but still the number is not working. We posted the Aadhar card copies twice to the reliance office but no action taken. We called and complaint but still no action is been taken. My family is been with Reliance for past 10 years and this is the way reliance treat their loyal customers. We are very dissatisfied and annoyed and want this number to be working as soon as possible. If customers are following reliance safety policy by submitting proofs then why they are getting trouble in return by their services disconnected. This is the number allocated to my mother and this is the only mobile service in home. In case of any medical emergency this was her only way of communication.
I want this service to be available at the earliest. Hope reliance listens to their loyal customers. Attaching the aadhar card copies for reference.