Reliance Communications — reliance prepaid number

Address:

411017

Hi,
From past month i am trying to contact to customer care but they are saying due to emergency we can't connect to customer care executive.
I am not able to send any sms even though i have enough balance.
Because of this i am not able to port my number to other networks as well.

Please help me out.

My number is [protected]

Thanks,
Kapil tomar