Reliance Communications — Reliance pro 3 dongle no [protected] not working | |||
I have purchased Reliance pro 3 dongle no. [protected] on 11th Mar'`15 and it get activated on 13th Mar'15. With high hopes i have purchased this dongle but since its activation, its not working well. Limit is mentioned as 14.7 mbps but it is not giving more than 30-40 kbps. its giving very much problem. I have purchased through reliance store, patel nagar, Delhi and have complaint it lot many times telephonically and also i visited several times to your office. still it is working very slow. I am using other reliance data card and mobile nos from very long time but everytime i complained, you have always solved early but this time, it's very depressing to see that you are not at all responsive even. Your customers care have also call me twice saying that you will try to solve it, but still even after 1 month, it has not been resolved. full money of my 1st month recharge has wasted. I am very upset due to reliance. I have attached the jpg also Please solve it at the earliest or issue me new dongle or else i would have to go consumer court. -- Regards Sourav Singh Mob No.: [protected] Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Dhiraj,
We have been informed by our customer service team, that the aforesaid concern has been resolved to your satisfaction.
We wish to affirm the same. Thank You!
Cheers,
Reliance Communications
We have been informed by our customer service team, that the aforesaid concern has been resolved to your satisfaction.
We wish to affirm the same. Thank You!
Cheers,
Reliance Communications
Dear reliance
Still the problem has not been solved and the device is still working very slow...i.e. Upto Only 30-40 kbps...still even after writing lots of complaints on websites and you also...problem still persists...
Everytime you are calling from mumbai office n asking whether the problem has resolved or not...let me tell you Its the same since i purchased it. I think the problem may be in device and if you can replace it or else...only than it may get solved.
Because you are unable to solve a problem from last one month (older complaint no.[protected] new bill has been generated and because you have not solved the problem and nor replaced my dongle...i couldn't pay and 100 extra charge has also increased on total bill as late fee.
This is very humiliating and your unresponsive on this complaint have further made the situation more worse.
Please solve it asap.
Still the problem has not been solved and the device is still working very slow...i.e. Upto Only 30-40 kbps...still even after writing lots of complaints on websites and you also...problem still persists...
Everytime you are calling from mumbai office n asking whether the problem has resolved or not...let me tell you Its the same since i purchased it. I think the problem may be in device and if you can replace it or else...only than it may get solved.
Because you are unable to solve a problem from last one month (older complaint no.[protected] new bill has been generated and because you have not solved the problem and nor replaced my dongle...i couldn't pay and 100 extra charge has also increased on total bill as late fee.
This is very humiliating and your unresponsive on this complaint have further made the situation more worse.
Please solve it asap.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications