[Resolved]  Reliance Communications — Reliance Pro 3 - wifi data card

Address:	600119
Website:	www.rcom.co.in

Hi,

i have used Reliance Pro 3 wifi data card and lost it some 6 months back. I reported the same to the customer care officials. They said they will deactivate. But i received the bill for the month. I thought they did not take my request and paid the bill amount even though i dint use the data. i again called up customer care and reported the same. they again said they will forward it to the concerned department and get it resolved. but then again i received the bill for the next month as well. So to stop it i paid the bill and called up customer care to stop the bill payment. they said without a service request we cannot resolve it. So i requested them to raise the request. they said they have raised and i will receive a message of the request number. but nothing happened and i received the bill for the month. I have paid bill for 2 months without using the data card. So this time i left as such because they are collecting money for the service i m not using. Then i received calls saying i dint pay the bill. i communicated that i have lost and asked the customer care to raise a service request to deactivate the data card and no one did the same. when i contacted them why they havnt deactivated, they are saying there is no request raised. and from then on they repeatedly called me to pay the bills. i asked them to send the data usage i have used for the month they are asking me to pay. they did not send that as well. the customer care executives were also very mean in dealing with this. what is the mistake i did? why should i pay for the service i have not used. and i have reported the same many times. you can even verify the data usage of my number (given below). Finally now i m asked to come to egmore court on 22/10/16 and lok adalat summon copy is sent to my address. Is this anather way reliance is trying to earn by scaring people? I have not done any mistake here. i have not used the data and paid the amount like a fool. why should i again pay?
just because reliance executives did not take up my request?. It is them who did the mistake. i have even mailed them to take action and there was no response for the same. Kindly take appropriate action and hel me get relieved from this.

Data card number : [protected]

Regards,
Ilakkiya B
[protected]