Reliance Communications — reliance pro3 dongle speed very slow

Address:

New Delhi, Delhi

Dear Reliance I have purchased Reliance pro 3 dongle no. [protected] on 11th Mar'`15 and it get activated on 13th Mar'15. With high hopes i have purchased this dongle but since its activation, its not working well. Limit is mentioned as 14.7 mbps but it is not giving more than 30-40 kbps. its giving very much problem. I have purchased through reliance store, patel nagar, Delhi and have complaint it lot many times telephonically and also i visited several times to your office. still it is working very slow. I am using other reliance data card and mobile nos from very long time but everytime i complained, you have always solved early but this time, it's very depressing to see that you are not at all responsive even. Your customers care have also call me twice saying that you will try to solve it, but still even after 1 month, it has not been resolved. full money of my 1st month recharge has wasted. I am very upset due to reliance. I have attached the jpg also. Earlier also, complaint was registered with Service Request Id :[protected] but not solved Please solve it at the earliest or issue me new dongle or else i would have to go consumer court. Sourav Singh Mob No.: [protected]