[Resolved]  Reliance Communications — Reliance sending statements for closed services and customer services not responded for reason but my profile moved to CIBIL

Address:	600034
Website:	www.rcom.co.in

Dear Sir,

This is regarding my Reliance Data: [protected] /Relationship :[protected].

I took took this connection during month of Jan 2016 for Rs 1100 and reliance upgraded their services from 3G to 4G elite during Jun 2016 and asked me to get buy new dongle for Rs:1800 to continue their services, i had informed them that i cannot spend to my new dongle, hence asked to close the services if they cannot provide the services, during month of Jul 2016 net work signal was disconnected, again i called up to the customer care about closing the services they confirmed it will be closed and asked to pay the outstanding bill, so i paid for Aug 2016 without getting services from Reliance.

I thought the services has been closed, i wouldn't get further statement since the services already disconnected but again they sent me statement for Oct 2016 without providing single, i had called up many times to the customer support and sent so many (15 times) emails for the clarification, so far i didn't get single response from their end, only the bill payment and collection team asking me to make the payment for the unused services and now threatening that my profile has been sent to CIBIL, so far my career i have been maintaining good financial transaction but they didn't provide the services but asking me to pay is unfair.

If reliance forwarded my profile for non payment for issue, kindly do not accept it, because if they had provided the services i would be happily cleared the payment.

Regards,
Karthi R
[protected]