[Resolved] Reliance Communications — Reliance - Whatsapp plan Rs.16 is not working | |||
I activated whatsapp pack in my reliance number [protected] on 13/12/2013. but they are taking charges unnecessarily from my account whenever I am using whatsapp pack. I called to 198 and made complaint about this more than 5 times. But there is no resolution for this issue yet. now I am trying to call 198 many times but the call is not connected. The customer care persons were not taking this issue seriously. I want this problem be resolved as soon as possible. Also 9 days usage out of one month validity lost for me till now. Please refund the unnecessarily charged amount and extend the validity after solving this issue. Note: I used whatsapp application as per the instructions in rcom.net Reliance prepaid number: [protected] Alternate number : [protected] Regards An irritated customer Mohanraj V Network Engineer Was this information helpful? | |||
Complaint marked as Resolved
They called and refunded the amount Rs.16/- .We have to put a data pack along with the Whatsapp pack in order to use the Whatsapp without data limit. But there is no clear information regarding this details in thier website/from their customer care persons. I got call from +912230326200.
Thanks to Consumer Complaints Team. I got a proper resolution through this site only, not from reliance 198 customer care persons.. Thanks a lot team :) :) | |||
 2 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications