Reliance Communications — Reliance wi pod not working

Address:	Chennai, Tamil Nadu, 600044
Website:	www.rcom.co.in

Dear rcom,

I have bought reliance wipod on 02/06/2016. After activation it self i found the speed is very low as compared to the commitment given to me. I have taken this device on to speed test & found it was 25 kbps which was not constant even. Where as i was told to get speed o[censored]p to 14.7 mbps. I visited to reliance communication store where i purchased this product, but there was no positive response from them. I raised first service request on 10 june 2016 (Sr no.[protected] dated 10 june) to reliance customer care & after that many time, every time i was getting only assurance with new sr number for resolution but unfortunately till now i haven't got any solution of my genuine complaint.

I visited again to same reliance communication store to resolve the issue. But now they are saying cdma wipod is stopped by reliance & started selling some other gsm device which cost of rs.3200.00 & where i already invested rs.2000.00 a month before.

If it was planned to stopped cdma device why they were selling in market, it should have stopped from the day it was decided.
The same has not been communicated me when i made this purchase.

And also i am getting invoice on monthly basis for the service which i am unable to use due to non responsive of complain.

I request you to kindly refund my money (Wipod cost) rs.2000/- at the earliest.
Also please make a note i will not going to make any payment against invoice if raised on monthly basis.

Kindly look into this issue & revert asap.
Awaiting your early response to avoid court attachment through petition to consumer court.

Detail of wipod as mentioned below :

Name - sunny jain
Reliance wi-pod no:-rsn rztcdc[protected],
Mdn no:-[protected]
Date of purchase: 02/06/2016.


Regards

Sunny jain
Mob - [protected]
Email - [protected]@gmail.com