[Resolved] Reliance Communications — Rental Waiver not provided, Termination request not processed, Fresh bill been sent

Pratit Desai

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Reliance Internet User ID[protected] Connection stopped working from 22-April-2015. Termination request was given on 15-May-2015. After several complaints, Termination Acceptance email received on 10-July-2015 with retrospective effect from 04-June-2015. However, instead of providing rental waiver from 22-April-2015, Reliance has sent a fresh bill dtd. 19-July-2015 for Rs. 3954.00 for Advance period of 28-July-2015 to 28-Ocober-2015. Rental waiver not provided from 22-April-2015. Instead a fresh bill dtd. 19-July-2015 for Rs. 3954.00 for Advance period of 28-July-2015 to 28-Ocober-2015. And Rs. 250/- Late Payment Charges added when we were not supposed to pay anything but get Rental Waiver. We want: 1. Rental Waiver from 22-April-2015 till date 2. Reversal of Rs. 250/- Late Payment Charges in Bill dtd. 19-July-2015. 3. Termination of Internet Services and cancellation of Bill generated for Advance period of 28-July-2015 to 28-Ocober-2015.

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Oct 21, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2015

Reliance Communications Customer Care's response Dear Pratit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Aug 04, 2015

Reliance Communications Customer Care's response Dear Pratit,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications