Reliance Communications — Requested for postpaid to pre-paid conversion : instead number for terminated

Address:

Mumbai City, Maharashtra

Hi,

I had a Reliance Post-paid number from Tamil Nadu circle, which i was using for more than 3 years. Recently i shifted to Bangalore and so wanted to convert it to a Pre-paid number.

I gave an application for the Post-paid to Pre-paid conversion to the reliance store, and i was given the assurance that the number would get converted within a day and i just needed to do the Tele-verification.This application was given on 7 Jun 2016.

Following things happened there after :

1. The same day, when the application was submitted, my phone number's signals vanished. No Tele-verification possible.

2. Next day when i went up to the Reliance store, they had no clue about the issue. They just had one solution for me i.e. Switch Off and Switch On your phone OR put your reliance SIM to some other phone and try.

3. When none of this worked, the Reliance store sent a series of mails to their Regional/Head Offices. This mail series continued for 2 months and is still continuing at the time i am writing this complaint i.e. 8 Aug 2016, that too without a resolution.

4. On my part, i also sent mails to the Mumbai Office email ID asking for the resolution of this issue. I called the Reliance Hotline number, which had costed me a good amount in 100s.

5. As a result of all these efforts, Reliance team came up with am excellent solution and my number got Terminated.

Now, since that number was from Tamil Nadu circle, Reliance can't issue the same number to me from Bangalore(Karnataka); i am now being asked to go back to Chennai and get the number re-issued there, which is of course not possible.
So, now i have lost my number which i was using for all my professional correspondence, just because of the negligence and incompetency of the Reliance Team.

In the time when Telecommunication services are offering Inter-State portability, Reliance is not able to convert a Post-paid number to Pre-paid just because application was submitted from Karnataka circle office instead of Tamil Nadu Circle.

A special mention of the Reliance Store(Kalyan nagar, bangalore), where the executives do not have a clue of the procedures or the problems or the protocols to be followed for any such conversions. They would always give me the same answer "I have sent a mail to the higher team, will get back to you". I had never got a call back from the store.

In wake of this incident, i found Reliance highly unreliable and not customer friendly. Every effort went in vain and finally i lost my number.

The exact same incident was repeated for another number(user was using the no. for more than 5 years) which belonged to a family member of mine, where the Post-paid number was from Delhi circle and the application for conversion to post-paid was given in Karnataka circle.

I am not sure if writing this would help me out getting me back my number, but still wanted to notify the Reliance Communications Team that
- their procedures have loopholes,
- their customer care helplines are of no use for the customers for serious problems, except for doing balance inquiries
- their hotline number is just for making money,
- the reliance stores do not have any authority to provide any solution to the customer except for sending mails to head offices
- the officials at the reliance stores do not know of the procedures or the resolution strategies for issues
All this is highly inconvenient for the customers.

P.S. Reliance lost 2 loyal customers.

Thanks,
Shachi