[Resolved]  Reliance Communications — Said they have approved 90 day free trail period when asked for termination of my data card [protected] but not.

Address:Bangalore, Karnataka, 560004

Reliance special desk has cheated me by giving false information about approval of 90 days free trial period and never approved it when I went for termination of my Data Card - [protected]. Can you please check the Interaction Number [protected] which happened at the Reliance Communication Store located near Ramakrishna Ashrama, Basavanagudi, Bangalore - 560064 on 7th September 2015. I have also complained again at the same store with complaint id's[protected] on 9 November 2015 and[protected] on 15 December 2015. Due to which I have to pay Rs 1254 and again terminate the connection with service Req no[protected]. Can you please take the official complaint against the person who spoke to me with interaction number [protected] and refund my amount Rs 1254? Regards, Giri Prasad Reliance Data Card : [protected]
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Oct 15, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2016
Reliance Communications Customer Care's response
Dear Giriprasad,

We tried to get in touch with you, but the number provided by you is incorrect. Could you please give us an alternate number?

Regards,
Reliance Communications
Complaint comments 

Comments

Dear Giriprasad,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Hi,

My phone number is [protected].
Somebody from Reliance, Mumbai has already called me and inquired about the problem, but they told will get back to me after they verify with the Interaction Number [protected].

Regards,
Giri Prasad
Hi Reliance,

What is the status of this complaint.
Somebody from Reliance Mumbai has called me and said that there was a miscommunication from the special desk people who spoke to me on 7th September with interaction id [protected].

How can a special desk person tell a customer when spoken from Reliance office that the plan has been changed to 90 days FREE trial period and I do not have to pay for the 90 days ?

I want the compensation for which the Special desk(Reliance office) has cheated me and making me to pay again 1254 for termination of this data card.

Can you please compensate for the mistakes done from you(Special desk Reliance office) ?

Regards,
Giri Prasad
Hi Reliance,

What is the status of this complaint.
Somebody from Reliance Mumbai has called me and said that there was a miscommunication from the special desk people who spoke to me on 7th September with interaction id [protected].

How can a special desk person tell a customer when spoken from Reliance office that the plan has been changed to 90 days FREE trial period and I do not have to pay for the 90 days ?

I want the compensation for which the Special desk(Reliance office) has cheated me and making me to pay again 1254 for termination of this data card.

Can you please compensate for the mistakes done from you(Special desk Reliance office) ?

Regards,
Giri Prasad
Hi,

My number is [protected] and also have commented on Jan 12th as well.

Can you please resolve the issue as early as possible?

Regards,
Giri Prasad

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