[Resolved]  Reliance Communications — Scam against own customers

Address:	630003
Website:	www.rcom.co.in

Complaint no:[protected]

Dear mr. Harish,

Greetings for the day!

I have using rcom services for past 6 months. When i faced some issues before this i also moved without complaining like other users. But now its complete planned cheating activity done by reliance communication limited i suspect.

Coming to the matter,

I have port my “airtel - gsm” number 9xxxxxxx67 to reliance cdma network to get the scheme which is committed me by reliance store employee, the scheme offers they mentioned was unlimited calls, 3000 sms/month & unlimited “3g” equivalent speed internet usage. I have bought this service from reliance and used for 3 months, after that they announced shut down plan of cdma services. Now my number faced continued call drop problem and then my internet speed also very slow (2g), from customer care they told “please manage for some days we will make free upgrade your service to 4g – gsm, because we are changing our all services into 4g”. This above events all are publicly known schemes and activities which is carried by rcom.

Your mobile store agents, customer care executives all are committed me this 4g upgrade is completely free service and your regular plan will be as same as you subscribed. I trust your team words and continued my usage with your network.

On sep 03, my outgoing calls are barred and then i got a message which stated that “i have crossed my credit limit and make a payment to get outgoing services”. I have paid my due bill which is due on 05th of september, but i didn’t get activated my services. Now i called to your customer care they told about the new scheme changes and i really shocked with the way of communication.

I have used ul plan which is now changed to very limited service like 1500 minutes usage, 1500 sms and 3 gb internet usage, how could i accept this un-informed changes made against your commitment made on my subscription. (???)

Second point, your team mentioned they introduce plans on 2nd sep, but i have 2584 + 1299 as my usage charges. How it was possible?
They charged me for a previous usage which i made on aug 18th – 01st sep, but they insist & threaten me to pay money then only we release your outgoing or otherwise you will lose your number by termination from our end.

I suspect,
Your network (Rcom), have lose many customers in past nearby months and to maintain your revenue as same as previous qy/hy or fy, you will collect extra payments from your existing customer and return it back when you sort out this issue. To maintain your arpu rate and revenue shows high in financial market you are doing this cheap and fraud activity which is complete scam and it was a criminal business activity and you name it as a “strategy or business tactics”.

Mistakes your network made:
1. False committed scheme – which you failed and changing the plan
2. Free upgrade commitment, but failed - i. E.: “3g” cdma service to 4g service
3. No information about plan change.
4. No proper communication with customer care – all your channels are threatening me to pay some amount and not taking complaints

What resolution i expect from your network:
1. I need my committed cdma scheme back – i. E. Unlimited calls & internet with 3000 sms for rs.649+tax.
2. I have blocked form use your services without any issues from 03rd sep, so i need waiver from the charges applied in this month till my services back.

You have committed resolution within three days for my above complaints, please don’t repeat the words your cc-executives said to me previously and give me solution which i mentioned, otherwise i will go with make a complete proof & details report to trai.