[Resolved] Reliance Communications — Service verification status negative!!!
B
bibhas maity
from Mumbai, Maharashtra
Address:
Kolkata, West Bengal, 700123
Sir,
On 3/4/17 I received a call from of your company agent regarding offer for activation of Rs. 300/- plan in my no. However no Rep. has informed me that my prepaid account will be converted into postpaid account not even during collection of document & money by the rep. On 5/4/17, I submitted document & money to the one o[censored]r rep. On 12/4/17 after verification complete my Reliance mobile no. [protected] became active as postpaid account. After 2 days one SMS came to me that "Dear Customer, Your address verification status is negative.Ask your sales point for reverification to avoid service disconnection-Reliance." Then I contact to The rep. Who collected my document & money, then he replied that this is not our fault we have processed ur no. But don't know why they not activate ur mobile no. [protected]. We can't do any thing better u contact customer care. Now tell me what u want to activate my no.
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May 21, 2017
Complaint marked as Resolved
Reliance Communications customer support has been notified about the posted complaint.
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
As per your telephonic conversation with our customer service associate, request you to visit any of our nearest Reliance Mobile Store, with a Photo, Photo ID & Address proof for further assistance.
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