[Resolved]  Reliance Communications — Snatching and grabbing away amount from prepaid balance

Address:	Mumbai City, Maharashtra
Website:	www.rcom.co.in

I am a heart patient senior citizen customer and running age is 66 years.
(1) without subscribing by me or any request from my side you have snatched and grabbed away about rs. 21/- on 25.04.2017 from my pre-paid amount by sending sms on my mobile no. [protected].
“dear reliance customer your subscription renewal for anchalvideowsubservice for rs. 21 is due on 28/04/2017. To un-subscribe sms unsub 4069 to ………………. ” (See continuing message below)
From rm-58787 25/04/2017 13.33.
[protected]Toll free)

From rm-58787 25/04/2017 13.33.
(3) today i. E. 09.05.2017 once again you have snatched and grabbed away about rs. 50/- without subscribing by me or any request from my side, from my pre-paid amount by sending sms on my mobile no. [protected] and thereby reducing my pre-paid account to “only six paisa”.

“you have been successfully subscribed to askshtfrmtvtsubs50 service for 44 days. To un-subscribe sms unsub 1629 to 155223 (Toll free).”
From rm-58787 09/05/2017 14.31.
 when i have tried to contact my cardiologist today 09.05.2017 at about 18.00 hours for urgent guidance, i have received tape message on mobile
“aap ke paas pariyapta balance nahi hai. Krupaya aapke pre-paid acccount ko recharge kare.”
(4) why and under which provisions of law you are snatching and grabbing away money of customer? About rs. 71/- from my prepaid amount and reducing pre-paid account to “only six paisa” and thereby put customer (Me) in great trouble and hardships?
(5) when you are going to credit said amount (About rs. 71/-) and how i will get my money (About rs. 71/-) back which you have snatched and grabbed away from pre-paid balance?
(6) in the event you are not going to give credit of said snatched and grabbed away amount within 24 hours of receipt of this complaint i will be compelled to take appropriate action in the matter under prevailing applicable law at your cost and consequences which please be noted.

(Anjana)