Reliance Communications — staff apathy

Address:

Nagpur, Maharashtra

extra next month i don't know when was that introduced. i asked them to waive the same as its not a regular feature. i wasnt considered.this month i gotadditional 100/-charged.i went to reliance outlet at shreewardhan complex, wardha road nagpur at 11:50, to my surprise there wasnt any staff, as i myself is working i asked the person there (in the office) about timings & whereabouts, he asked to wait for 20 minutes.that i couldnt afford to. i asked him to note my problem, that he did with my net connect no.& request to waiver off late charges & said theyll give me a call. i waited till 1.30 p.m., i didnt get a call. i sent receptionist from my office to enquire. she was updated that these were charges on late payment, ask mam to come. again at three in lunch time i went only to get a no. that i need to contact to waive off( as if that cant be given to my staff).i said u send a request from ur software. she said she couldnt. i tried to call from the same office thrice but it was busy all the time.she said its busy, they also try n times. the way to deal with a customer was really nasty. she wasnt bothered.i asked her to stop my connection as it doesnt make a sense being connected with such people who r not bothered abt the customer.she said she'll do it instantly(then she had authority & access). i here by request to discontine my connection officially.my no. is [protected]