Reliance Communications — Stealing Of Money By Reliance From Millions of Prepaid Subscribers

Address:

769015

I purchased pre-activated mobile connection of Reliance, available in the market. I was getting more than 10 disturbing sales promotion calls from Reliance and every time I took the call some amount was deducted from my prepaid account. I received SMS" xxx service is activated as per your request" whereas I did not request anything..After I complained to the customer care through email, the disturbing sales promotion calls stopped and I was assured vide their mail dated July 20, 2016 that wrongful deduction would be refunded. But the amount was not refunded.
Subsequently they followed another method o[censored]nauthorized deduction from my prepaid account
I am giving below the sequence {how Reliance has wrongly deducted amounts from my prepaid mobile connection (Mobile No. [protected])}
1. On July 29 evening I received an SMS from Reliance stating “You have been successfully subscribed to HdyGoDDosti Sub7 service for seven days . To unsubscribe SMS Unsub 4024 to 155223(Toll Free)”
Please note that I had not sent any request for the subscription
2. I immediately sent SMS to 4024 to unsubscribe.
3. On checking my account balance I found that Rs 7 was deducted from my prepaid account.
4. After sometime I received another SMS from Reliance stating “You have been successfully subscribed to HdyGoDDosti Sub1 service for 1day . To unsubscribe SMS Unsub 4024 to 155223(Toll Free)”
Please note that I had not sent any request for the subscription also.
5. I immediately sent SMS to 4024 to unsubscribe
6. On checking my account balance I found that Re 1 was deducted from my prepaid account.

I took up the matter with Reliance customer care without any results.
Hence I am writing to you to stop this practise of looting millions of customers by telecom providers

Regards,
Jitendra Prasad Shaw