[Resolved] Reliance Communications — Subscription activated without my knowledge

Elis Neha

from Mumbai, Maharashtra

Address:

Raipur, Chhattisgarh

I am a Smart reliance GSM user. And since many days many subscirption has been activated without my knowledge Whenever and i have lost my talktime balance. I have received the subscription message from company, which I have not done, I dont know what it is and how this happened. Please make sure that I may not receive such subscription without my knowledge in future and can get my talktime return .
I tried to call customer care number but i find it busy all the time.Please check my no [protected] and do the needful I want all my amount back.

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Apr 20, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2017

Reliance Communications Customer Care's response Dear Neha,

We are glad to inform you that the necessary waiver has been restored to your account. Thank you!

Regards,
Reliance Communications

Apr 20, 2017

Updated by Elis Neha Thank you for listening to the complaint. I received my talk time balance back, but again after I recharged my phone, I started getting again the subscription messages and lost my balance amount. I request you to please make some permanent solution for it. As I also tried to talk to customer care representative, but as always I find it 24 hrs busy.

Thanks for your kind cooperation.