Reliance Communications — Sudden discontinuation of service

Address:

122001

I did number [protected] portability from Reliance CDMA to Reliance GSM and had submitted all the required documents to Reliance Service Centre, Near Islampur Village, Sohna Road, Gurgaon. I activated the SIM provided by the service centre and was using it for last one week. All of sudden tonight 24 Mar 16 at around 2230hrs when I tried to make a call I got the response that I have to contact Reliance Customer Care to resume service. I established contact with the Customer Care Executive. According to him I have to submit the documents once again. I was surprised by the reply provided by the customer care people. When I asked him to forward the call to his senior, he asked me to go once again to service centre. He also could not provide satisfactory response to my queries.
At this point I am quite surprised that what is my fault and why should I suffer where there is no mistake from my end. Is it a mistake I have committed by choosing Reliance services? Forwarding my documents in time to the company was the duty of Service Centre and verification of documents was the duty of Reliance Communication. If they can't bear the responsibilities properly, I must terminate to be a loyal customer of Reliance.