Reliance Communications — Tariff increased by reliance communication, without intimating the customer

Address:

Hyderabad, Andhra Pradesh

Today, i was just reading consumer complaints against reliance communication 4g service and their increase in tariff. So, i thought to speak to customer case and find about my data plan. When i made a call to reliance customer care, they told me that my plan details is 5 gb with rs. 900 plan. When i told her that my plan is rs. 599 with 5gb and after quote it is unlimited. Then she told me that right now in inform you that your plan is changed and i will send a mail regarding increase of your tariff. When i asked her do you think customer is fool. She simply say yes sir. Before the up gradation they told us that they only migrate the from cdma service to 4g service and plan will be remain same. And customer has to spend only 4g wipod device with discounted rate. But, when we purchased the wipod device, reliance is showing their true color. If i know it earlier, before upgradation i might have mnp to some other service provider. It is very pathetic to see how reliance communication is trying to fool the customer.