[Resolved] Reliance Communications — Tariff revision against TRAI guidelines

ARUN B DESAI

from Mysore, Karnataka

Address:

Mumbai City, Maharashtra

TRAI guidelines prohibit service providers to change tariff in validity period.I have LIFE TIME VALIDITY TARIFF PLAN from FEB.2010.Thier Chairman and many senior official have accepted the scheme during 2011, 2012 and 2013 in my various E-Mails to them.From 27th August they have changed my tariff which is against the guidelines of TRAI.I have send all the required documents i.e. LIFE TIME VALIDITY TARIFF PLAN and scren shot of TRAI website informing that TARIFF can not be changed for LIFE TIME VALIDITY PERIOD.They are not responding to my documents sent to them and acting like DICTATOR informing that they have authority to change/alter tariff as per their will.Inspite of sending reminders by E-Mails and through social media like TWITTER and FACEBOOK, they simply keep quite.I am sending almost daily reminder but appears they including APPELLATE AUTHORITY are all acting like BLIND, DEAF and DUMP.Their APPELLATE AUTHORITY is not acting independently.

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Aug 14, 2020

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 17, 2014

Updated by ARUN B DESAI Reliance Communication appears not following TRAI GUIDE LINES ON TARIFF.tHEY ARE PROHIBITED TO CHANGE TARIFF DURING LIFE TIME VALIDITY PERIOD AND ALSO SUPPOSE TO PROVIDE DETAILS OF TARIFF PLAN WITH VALIDITY PERIOD IN WRITING.THEY REFUSED TO FOLLOW ON THIS GUIDE LINES.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

ARUN B DESAI

from Mysore, Karnataka

I have put all details on this link twice.Please see my comment on your TWITTER as well as FACEBOOK account.Mr.Manoj from RCOM social media had contacted me on 4th Sept and he was provided all the information.I am reminding on both TWITTER as well as FACEBOOK account of RCOM almost on daily basis from 4th Sept but not even one is responded as if they are not reading their both account.Acting like uneducated and or blind on my reminders.