[Resolved]  Reliance Communications — Termination of my dongle [protected]

My dongle no is [protected] which I've been using for the past few years. On March 4th 2016 I paid the February bill at the Karkhana Reliance Center and asked them to discontinue the account.

The service request no was[protected]. The call center people called me up and asked me the reason for discontinuing my connection and suggested I go in for another connection. I informed them I had no interest in continuing. However on 24th march I got a message saying that my request could not be processed.

I've surrendered my dongle, however I've been billed for March, April, May.. I called the customer care and raised the matter. I was told to make the payment and they told me they would update the discontinuation of the service (Dongle) in the system. I made the payment however I've been billed again for the month of June and July.

I had sent a mail regarding this to the Hyderabad Nodal Officer but did not get any response.

Yesterday I got a call regarding this from Reliance but so far no action has been taken.

Request you to terminate this connection as soon as possible and waive off the bill.

Regards,
Naina Mohan
[protected]​