My Jio No : [protected] – Since I could not make any calls & data services, I have done the recharge for 309 on 10th may 2017 and still the recharged pack is not active. When the same has been enquired with customer care (Harish, Saranya, Valli & Siva kumar) – Spent almost 2 Hrs of explanation on the impact spent more that Rs.50/- from other contact number. But none of them taken a complaint or resolve the reported issue.
The given answers are as below;
1. Since my previous pack 149 is valid till 24th of May 17, the new recharged pack will not get activated only on 25th May 17. It’s not so in other networks. Why Jio has this limitations, where the customers are being affected now without a service.
2. I have requested for refund on the same – Ans : its not possible
3. I have requested for the complaint on the same – Ans : Registering complaint is not possible by customer support team. What is the work of Jio customer care? Is it only attending calls without clear answers and not able to support as well.
4. I have requested to close my connection and refund the amount – Ans : Though the connection de-activated/closed, the amount 309/- will not be refunded.
5. As per the information, my pack will get activated on 25th May 17 with 84 days of service. Since the delay is from Jio to activate the pack, will Jio provide the extension of these 15days along with 84 days. Ans : No.
Note : Then why do we have such network without proper information in Jio app. Why the customer is allowed to do the recharge, since the pervious pack is still active and new pack will not get activated.
Though I have validity of my previous pack, but I am not able make calls & data services. Was this information helpful? | 
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