[Resolved]  Reliance Communications — Threatening Call from Recovery Agent - For a Connection Not in Use since May 2016

Address:	Jhansi, Uttar Pradesh, 284002
Website:	www.rcom.co.in

This is to bring in to the notice that I have been receiving threatening phone call from Reliance recovery Agents posing as lawyers. Today I have received a call from someone named Pooja Mathur identifying herself as a lawyer asking to pay the bill of INR 2775 for a connection which is not in use since May 2016. If I fail to do so she would be lodging a case against me in Tis Hazari Court.

I live in a small town of Jhansi (Uttar Pradesh East) where I was using the reliance internet connection. All of a sudden in the month of April 2016, the internet connection stopped working. I contacted the local point of contact who informed that reliance is switching to 4G and that I should switch to 4G connection (from 3G). I did that and ever since then there was no connectivity. I tried to be patient and paid the rental for about 4 months just to keep the connection. However, there has been no connectivity ever since then. I have tried to call various numbers multiple times to get the connection disconnected, however, my connection was not disconnected. I even tried send an email to reliance customer care at [protected]@relianceada.com and to the Appellate Authority at rcomappellateauthority.[protected]@relianceada.com in Oct 2016 but in vain. I never received a call nor was there any complaint number provided.

They are not disconnecting the connection and forcing me to pay the rental for a connection which is not working since May 2016.