[Resolved]  Reliance Communications — Unable to connect life time subscription data card

Address:

Mahbubnagar, Andhra Pradesh

I have two data cards of RCom for which I have subscribed for Lifetime subscription and the first data card I had used for more than one year in the same location PIN 509103. This year during July 2015 I had experienced signal issues and for about 16 days I had regularly on a day to day basis informedRCom via their chat websites. About 3 of them told me that my balance has been consumed and hence I have to buy credit, another 8 of those told me that the problem is from the device and hence i have to take the device to the Reliance Store for rectification. I CLEARLY INFORMED THAT I AM NOT GETTING SIGNAL AND SINCE I HAVE TWO DEVICE WITH SAME SUBSCRIPTION, IT CANNOT BE DEVICE ISSUE. AFTER 4 DAYS I GOT A PHONE CALL WHO INFORMED THAT THE MOBILE TOWER got damaged and hence I am not getting this connection. What ever be the excuses, I have to conclude that these chat agents are not trained properly and RCom had effectively Persuaded customers into buying LIFETIME subscription for prepaid services but neglecting after sales service. Please do something to prevent RCom from cheating customers. Thanks & regards gilson dcruz