[Resolved]  Reliance Communications — Unable to provide the broadband services to its customer

Address:	New Delhi, Delhi, 110091
Website:	myservices.relianceada.com

Sir,

My case is pathetic. I am reliance broad band customer who had opted for thunder combo pack of rs.749 package, in which the vendor promised to provide 2mbps internet service unlimited and calling unlimited. Before installation i was promised by the service provider that their service is the best service provider but their promises to be totally false and i was so troubled and regretted for choosing reliance services.

After installation, there were frequent break downs and i have to complain to them for restoration of the service and it takes 1 to 2 days for restoration of services. You can check from them how many frequent complaints i had made to them. Now since 15th feb 2017 i don’t have broad band service and the calling service is also stopped, when i enquired the technical team they are informing me that their equipment is down and the server is also fully down and the services cannot be restored at all.

They had installed an old modem during the installation of the service, the technical staff who came for installation had assured me that very shortly they will replace with new one. Thereafter, i had reported many times but they had not replaced the modem.

Now from 15th feb 2017 my broadband services are stopped, since, then i am constantly following up with the reliance staff but they are failed to restore the connection, but the billing department is very prompt they are regularly following up the payment of bill even though they are unable to provide the service. When i contacted the customer service dept. They assured me that they will provide the revised bill where they will wave off the amount for the period they had not provided the service. It had become another nuisance to me.

It’s almost 2 months i am without the broadband & telephone services. I had requested them to disconnect the services so that i can opt for other service provider but they hardly heed my request. I had even contacted their appellate authority many times but they, instead of providing the solution for my complaint they ask me to wait for some more time and give excuses which are not acceptable at all. You can understand they take almost 15 minutes to reach the appellate authority/customer care over phone because of ivr and thereafter again they take 20 to 30 minutes to appease me with some unsolicited reasons for not providing the connection. How much i had wasted the time to follow-up this matter.

Now for the past 2 months i am using alternate internet connection at a higher price/rate because of my defaulter internet service provider.

I humbly request you to provide me prompt solution and advice the service provider to disconnect the services and full & final settlement, so that i can approach the other vendor.